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Confidentially and Privacy
Spa Boutique at Home is a site hosted within the Fairmont web site, and is subject to the confidentiality and privacy policies of Fairmont as listed below.
At Fairmont, protecting your privacy is very important to us. Our goal is to treat the Personal Information you furnish with the utmost respect in accordance with this Privacy Policy. We need the following information in order to process your requests or to enter you in any promotional contests: your name, e-mail address and mailing address. If you are making a reservation, we also require your credit card number and its expiry date. Please read on for details about our practices for handling your Personal Information
What Information Do We Collect?
There are times when we may ask you for or you may choose to provide information about yourself and your business to assist us in meeting your various needs ("Personal Information"). For example, we may ask you for information about your personal preferences, which helps us develop a Guest Preference Profile that enables us to serve you better. We may also collect other Personal Information such as information collected when you make a purchase on-line, reservation for, or register or use the facilities of, or stay at one of our hotels or resorts. At times, we conduct surveys to better understand the needs of our customers. We may also collect Personal Information from entries made to sweepstakes or contests and from visitors to our Website located at www.fairmont.com. The information we collect at our Website is described on the Website. When we request Personal Information you will be given the choice to opt out of providing such information. Please contact us at 1-800-441-3313, or write: Fairmont Hotels & Resorts, 100 Wellington St W, Suite 1600, P.O. Box 40, Toronto, Ontario, Canada, M5K 1B7, or advise the Front Desk at any one of our hotels or resorts if you do not wish to share this type of information.
How We Use Your Personal Information
Your Personal Information may be used for the purpose of providing you with services at our hotels and resorts, servicing your requests, improving our services, developing and informing you of additional services provided by Fairmont, or by any direct or indirect affiliate or our business partners that may be of interest, or answering questions you may have. For example, such information may be used to inform you about programs related to hotels, car rentals, airlines, consumer products or other offerings.
We may also communicate and disclose Personal Information to our affiliates, and we and our affiliates may communicate and disclose your information to other third parties in order to offer or provide you with any special offers or services that may be of interest to you, unless you notify us of your intention to opt out in the manner described below.
Occasionally, we will send you communications with information, which may be useful to you, including information and offerings about our services or those of our affiliates or third parties unless you decide to opt out in the manner described below.
We may also aggregate statistics that we gather about our customers and provide these statistics to third parties. However, when we do, these statistics will not include Personal Information that identifies individuals. All reasonable measures have also been taken so that the information you provide to us will not be used by our affiliates or third parties for purposes other than those indicated in this Privacy Policy.
We may also use, disclose and communicate your Personal Information if required to do so by law, including by an order of any court.
In the event that we disclose your Personal Information to an affiliate or third party, and if you give your consent to such person to collect, use, disclose or communicate such information for new or different purposes than those set out in this Privacy Policy, then you agree that, to the extent permitted by law, such person may collect, use, disclose and communicate such information for those purposes as well as for those set out herein.
What If We Change Our Privacy Policy?
Fairmont reserves the right to modify or supplement this Privacy Policy statement at any time. If we make any material change to this Privacy Policy, we will notify you of the changes through this Website. However, we will seek your consent if we want to use your Personal Information for purposes other than those you have agreed to previously.
Other Uses Of Information Provided
By providing any Personal Information to Fairmont, you grant to Fairmont and its affiliates an unrestricted, perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, adapt and develop derivative work based upon, or derived from, such information in any form, with the right to grant sub-licenses provided; however, no use may be made of Personal Information in contravention of the terms of this Privacy Policy.
As the Internet is not yet a fully secure medium and therefore complete confidentiality and privacy cannot be ensured, Fairmont will not be liable for any damages resulting from the transmission of confidential or Personal Information to us.
TECHNOLOGY
Fairmont uses cookies to enable enhanced personalization. "Cookies" are strings of text that a website transmits to a user's computer. The cookie(s) passed to you are anonymous. They do not reveal your personal identity, they will not follow you throughout your travels on the web, nor can they capture private data. Rather, cookies are used to establish a user session and to allow our server to correctly provide users with the appropriate frames and content. We track the usage of our Website in order to modify it according to our visitors' needs. Please understand that any data captured from this system is for internal use only and is not shared with anyone else unless explicitly stated at the time of capture. If you do not wish to receive these cookies, you may set your browser to reject the cookies (consult the instructions for your particular browser on how to do this), although doing so may affect your ability to perform certain transactions on this Website.
Security is provided concerning your credit card information, name, address, e-mail and any other Personal Information you may provide within portions of our Website. Our Website utilizes 40-bit encryption based on a Class 3 Digital Certificate issued by Verisign Inc. This allows for utilization of Secure Sockets Layer, which is a method for encrypting data. This protects confidential information - such as credit card numbers, online forms, and financial data - from interception and hacking.
MISCELLANEOUS TERMS
By accessing this Website, you have directed your system to a server located in the province of Ontario, Canada. Any disputes arising out of your use of this Website shall be governed exclusively by the laws of the province of Ontario and the applicable laws of Canada. We reserve the right to change these terms and conditions at any time without notice by posting a new or revised set on this Website.
If you choose to personalize this Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Fairmont reserves the right to refuse service, terminate accounts, or remove or edit content at its sole discretion.
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